Legal
The rules of the road for using PropSocket — written in plain English, without the seven nested defined terms.
Effective date: 2026-07-11
These terms are a binding contract between you andResults Theory, Inc., a Pennsylvania corporation with its registered office at 4 Ogden Ave, Swarthmore, PA 19081 ("Results Theory," "we," or "PropSocket"). They govern your use of PropSocket — the website at propsocket.io, the dashboard, the REST API, the webhook delivery system, the scheduled export feature, and any related tools we publish (collectively, the "Service"). By signing up, accessing the dashboard, or making an API request, you agree to these terms. If you're agreeing on behalf of a company, you confirm you have authority to bind that company.
PropSocket is a unified API middleware. We connect to your Property Management Systems — starting with Entrata — pull the records you've scoped, normalize them into a Common Data Model, and make them available through a REST API, HMAC-signed webhooks, and scheduled CSV exports. We're a data processor; you remain the data controller for the records you sync.
You're responsible for:
Tell us right away if you suspect a credential has been compromised. Emailsecurity@propsocket.io.
Don't do any of the following while using the Service:
If you violate these rules, we may suspend or terminate your account. For serious or repeated violations, we may do so without notice. SeeTermination.
The Starter tier includes a 30-day free trial. We ask for a card to start, but we won't charge it during the trial — you can run real integrations before you commit. Cancel before the trial ends and you won't be charged. If you don't cancel, your paid subscription begins automatically when the trial ends, and we bill the card on file for the Starter tier you selected.
You pay the fees for the tier you select, billed monthly or annually as you chose at signup. Unit overages are billed at the per-unit rate listed on your tier. Fees you've paid are non-refundable except as required by law or as explicitly stated in your order.
You can upgrade, downgrade, or cancel from the dashboard. Changes take effect on a prorated basis. Annual plans can be paused but not downgraded mid-term.
We may change pricing for future billing periods with at least 30 days' notice. If you don't like the new pricing, you can cancel before it takes effect.
Taxes are your responsibility, unless we're required by law to collect them — in which case we'll add them to your invoice.
You own the data you sync through PropSocket. You grant us a limited license to host, process, transmit, and display it strictly to operate the Service for you. That license ends when you delete the data or close your account.
We do not use your synced PMS data to train models, build aggregate benchmarks, or generate any product output that other customers see. See thePrivacy Policyfor the full picture.
A Data Processing Addendum (DPA) is available on request for customers who need one. Absent a separately signed DPA, no additional data-processing terms beyond this section and the Privacy Policy apply.
PropSocket owns the Service — the software, the Common Data Model schema, the documentation, the brand, and all derivative works. You own your data and anything you build on top of the Service. Neither side gets any rights in the other's IP except what's spelled out here.
If you send us feedback, suggestions, or bug reports, we get a perpetual, royalty-free license to use them to improve the Service. You don't have to send feedback; if you do, this is the deal.
Each side will protect the other's confidential information with the same care it uses for its own — and at minimum, reasonable care. Confidential information includes your synced data, our non-public roadmap and pricing, and anything else marked confidential or that a reasonable person would treat as confidential.
Availability commitments, where offered, are theuptime service level published for your subscription tier on ourpricing page(and, for Enterprise, your order form). Subscription tiers with no published uptime service level carry no availability commitment.
How we measure. "Monthly Uptime Percentage" is the total minutes in a calendar month minus minutes of Downtime, divided by the total minutes in that month. "Downtime" means sustained unavailability of the PropSocket API or dashboard, as measured by our monitoring. Downtime excludes: (a) scheduled maintenance announced at least 24 hours in advance; (b) outages or degradation of third-party PMS APIs or other third-party services outside our reasonable control; (c) events of force majeure; (d) issues caused by your configuration, systems, or use in breach of the Agreement; and (e) beta or early-access features.
Service credits. If the Monthly Uptime Percentage for the Service falls below the commitment published for your tier (99.5% for Scale, 99.9% for Enterprise) in a calendar month, your sole and exclusive remedy is a service credit against a future invoice, calculated on that month's fees for the affected Service:
To claim a credit, contact uswithin 30 days of the end of the affected month with the dates and times of the Downtime. Credits are not refunds, cannot be exchanged for cash, and in aggregate will not exceed the fees you paid for the affected Service in the month at issue. These service credits are your sole and exclusive remedy for any failure to meet an availability commitment.
Except for any express availability commitment applicable to your subscription tier, we disclaim all implied warranties — merchantability, fitness for a particular purpose, and non-infringement — to the fullest extent allowed by law.
To the maximum extent allowed by law: neither party will be liable for indirect, incidental, consequential, special, or punitive damages — lost profits, lost data, lost business — arising out of the Service, even if we knew or should have known they were possible.
Each party's total liability for any claim arising out of these terms is capped at the fees you paid us in the twelve months before the event giving rise to the claim. This cap doesn't apply to your payment obligations or to liability that can't be limited by law.
You'll defend and indemnify us against third-party claims arising out of your use of the Service in violation of these terms, your data, or your acts and omissions. We'll defend and indemnify you against third-party claims that the Service, as provided by us, infringes a US patent, copyright, or trademark — subject to the carveouts in your order or a separately signed agreement.
The party seeking indemnification will: (a) give the indemnifying party prompt written notice of the claim; (b) allow the indemnifying party to control the defense and any settlement, provided that any settlement imposing obligations on, or admitting liability by, the indemnified party requires that party's prior written consent; and (c) provide reasonable cooperation, at the indemnifying party's expense, in the defense of the claim. A delay in giving notice relieves the indemnifying party of its obligations only to the extent the delay causes it actual prejudice.
You can cancel any time from the dashboard. We can terminate or suspend your account if you breach these terms, fall behind on payment, or use the Service in a way that risks our infrastructure or other customers. For material breaches we'll give you notice and a chance to cure where reasonable.
On termination: your access ends, we retain your synced data for a short wind-down window so you can export it, and we then delete it on the schedule in thePrivacy Policy. Sections that by their nature should survive termination — IP, confidentiality, warranties, liability, indemnification, governing law — do survive.
We may update these terms when the Service or the law changes. The effective date at the top reflects the current version. For material changes, we'll notify account admins at least 30 days in advance. Continued use after the effective date counts as acceptance. If you don't accept, cancel before the new terms take effect.
These terms are governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of laws principles.
Binding arbitration. Except as stated below, any dispute, claim, or controversy arising out of or relating to these terms or the Service will be resolved by final and binding arbitration, administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, rather than in court. The arbitration will be seated in Philadelphia, Pennsylvania, and judgment on the award may be entered by any court of competent jurisdiction. Either party may still (a) bring an individual claim in small-claims court, or (b) seek injunctive or other equitable relief in the state or federal courts located in Philadelphia, Pennsylvania to protect its intellectual property or confidential information.
Class-action waiver. Disputes must be brought in each party's individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate more than one party's claims or preside over any form of class or representative proceeding.
These terms — plus your order, thePrivacy Policy, and any signed addenda — are the entire agreement between us on this subject. If any provision is unenforceable, the rest stays in force. Our failure to enforce a provision isn't a waiver. Neither party may assign these terms without the other's written consent, except in connection with a merger, acquisition, or sale of substantially all assets.
Questions about these terms go tolegal@propsocket.ioor use thecontact page.
Start the 30-day free trial, then talk to the engineers who built PropSocket — not a funnel. We reply within one business day.