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Task-by-task walkthroughs for admins and operators — no code required. If you're integrating the API instead, the developer docs are the faster door.
From your invitation to a connected PMS.
Sign in, confirm your Organization settings, invite your team, and get ready to connect your first PMS — no code required.
Read it →Gather the right Entrata credentials, create the integration, choose what to sync and how often, and know what to expect from the first sync.
Read it →Control what syncs, when, and how an integration is run.
Decide whether to sync every property or approve them one by one, and control which properties flow from your PMS into PropSocket.
Read it →Know when a manual sync actually helps, run one, and read what happens during and after.
Read it →Understand the difference between pausing, disabling, and removing an integration — and off-board cleanly with an export first.
Read it →Set up recurring or one-time CSV exports of your synced data to an FTP/SFTP destination, and read the run history when something fails.
Read it →Check that your data is fresh and your connection is healthy.
Understand what each sync status means, how fresh your data should be, and where to find the per-data-type breakdown.
Read it →A short checklist that tells you whether your integration is healthy, watching, or needs action — and where to go for each.
Read it →Find the webhook delivery log, read what delivered/failed/dead-letter mean, and know when to fix it yourself versus escalate.
Read it →When a sync fails or the data looks off — fix it yourself first.
Understand what a failed sync does and doesn't mean, rule out the three common causes, and escalate cleanly when you can't fix it.
Read it →A calm, ordered checklist for figuring out why PropSocket data looks off — and fixing most causes yourself before opening a ticket.
Read it →People, roles, and the API keys your engineers use.
Understand PropSocket's two roles, invite people to the right one, remove access cleanly, and hand off ownership safely.
Read it →Create the right kind of API key, store it safely the one time it is shown, and rotate or revoke it cleanly when you need to.
Read it →Plain-English definitions and how to reach a human.
A glossary of the five things PropSocket syncs, how money and IDs look, how to spot a removed record, and what status labels mean.
Read it →Send a support ticket with everything we need to solve it on the first reply — and the things you should never include.
Read it →If the answer isn't here, send a real message and a real engineer will reply within one business day — no BDR funnel between you and the answer.
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